VelourSoft Quick-Dry Towel

Shipping Area:
We ship within the U.S. only. No international shipping currently.

Processing Time:
Orders processed within 1–2 business days (Mon–Sat).
No processing on U.S. federal holidays.

Transit Time:
Standard delivery takes 5–7 business days after processing.
Timing may vary by location and season.

Shipping Carriers:
We use USPS, UPS, and FedEx for safe, reliable delivery.

Shipping Fee:
Free flat-rate shipping on all U.S. orders.
No hidden charges.

Incorrect Address & Delivery Issues:
We are not responsible for delays or failed deliveries due to:

• Incomplete or wrong addresses

• Items returned to sender

Lost or Missing Packages:

• If marked “delivered,” we are not liable for theft or loss.

• If not delivered after 15 business days, contact us with your order number.

• We’ll investigate and issue a replacement or refund if confirmed lost.

Tracking:
A tracking link will be emailed once your order ships.

Support:
Email support@ulricstreettee.com.
We aim to respond within 12–24 hours.

Return Eligibility:
Items must be unworn, unused, with tags and original packaging.
Proof of purchase is required.

Return Window:
Returns must be requested within 30 days of delivery.

How to Return:
Email support@ulricstreettee.com with:

• Order number & full name

• Proof of purchase (screenshot)

• Reason for return

• Photo/video evidence (if damaged/defective)
  Returns are confirmed within 72 hours of receipt.

Return Shipping:

• Customer pays return shipping unless it’s our error.

• Shipping costs are non-refundable.

• If refunded, return shipping may be deducted.

Refunds:

• Issued within 7 days after approval.

• Allow 3–5 more business days for the refund to show in your account.

Damaged/Wrong Items:
Contact us immediately to resolve issues.

Exchanges:
Only for damaged, wrong, or defective items