Q: How long does shipping take?
A: Orders are processed in 1 to 2 business days and delivered in 2 to 7 business days. Total delivery time is 3 to 9 business days.

Q: What shipping method do you use?
A: All orders are shipped via DHL Standard Shipping.

Q: How much is shipping?
A: Shipping costs $5 per order.

Q: What is the order cut off time?
A: Orders placed before 3:00 PM EST are processed the same day. Orders after this time are processed the next business day.

Q: Where do you ship?
A: We ship within the 48 contiguous United States only.

Q: Will I receive tracking information?
A: Yes. A tracking number will be sent via email once your order ships.

Q: What if I entered the wrong address?
A: We are not responsible for incorrect or incomplete addresses. A $5 reshipping fee applies if the package is returned.

Q: What if my package shows delivered but I did not receive it?
A: Please check your surroundings and contact us if the package cannot be found.

Q: What if my item arrives damaged?
A: Contact us within 14 days with photos for assistance.

Q: Can I modify or cancel my order?
A: Yes, within 9 hours of placing the order. After that, changes may not be possible.

Q: What is your return window?
A: Returns are accepted within 14 days of delivery.

Q: What items can be returned?
A: Both defective and non defective items can be returned.

Q: What conditions must items meet?
A: Items must be unused, in original condition, and not damaged by the customer.

Q: Is there a restocking fee?
A: Yes, a 5% restocking fee may apply to non defective returns.

Q: Do you offer exchanges?
A: No, we do not offer exchanges.

Q: How do I request a return?
A: Email support@ulricstreettee.com with your order number and photos.

Q: Do I need approval before returning an item?
A: Yes, returns without approval may be refused.

Q: Who pays for return shipping?
A: We cover defective items. Non defective returns may have costs deducted.

Q: Are frames included with posters?
A: No, unless stated in the product description.

Q: When will I receive my refund?
A: Within 7 business days after approval.

Q: When am I eligible for a refund?
A: If the order is canceled on time, returned and approved, or arrives damaged or incorrect.

Q: What payment methods do you accept?
A: We accept payments through PayPal, including PayPal balance, linked bank accounts, and major credit or debit cards processed securely via the PayPal platform.

Q: Is my payment secure?
A: Yes, all transactions are protected by SSL encryption.

Q: What if my payment is declined?
A: The order will not be processed if payment cannot be authorized.

Q: How are refunds issued?
A: Refunds are sent to your original payment methods.

Q: How can I contact support?
A: Email support@ulricstreettee.com for assistance.

Q: What are your support hours?
A: Monday to Saturday, 8:00 AM to 6:00 PM (excluding holidays).